For details about how Blokada accounts work, and where to find your account ID, see this article.
There are some cases when you may need to restore your account, and we recommend taking a note of your account ID before doing so:
- You uninstalled Blokada and installed it again
- You installed Blokada on another device and want to share your Plus account between them
- You factory reset your device
Your Plus account (and your subscription) is still there, even if you uninstall the app, so if you lost your account ID, there is no need to worry!
How do I restore purchase on Android?
You simply contact us and provide us with a piece of information we may use to verify your payment transaction. For a credit card payment, this will be the last four digits of your card. For PayPal payment, the email address from which you made a payment, is enough.
You may provide this information to us either by using the Contact Us option in the app (the bot will forward your messages to us), or by sending an email directly to firstname.lastname@example.org.
How do I restore purchase on iOS?
You may do it the usual way. Navigate to Upgrade to BLOKADA+, and tap Restore Purchase. It may take a while, but the system should find your previous purchase, and reassign your account ID on this device. In case of any troubles, don’t hesitate to contact us using one of the options mentioned above.