Please help: Blokada account suddenly stopped working

[alistair]

I have a support ticket in flight but 4 hours in and I have no progress.

Overnight, suddenly my Blokada account has stopped working. I am unable to view the 5 VPN devices attached to the Cloud account. The control panel says I have 5 connected, but when I try view or edit them it just shows a spinning circle and when I refresh again says “no data”.

My 2 Windows Wireguard Cloud VPN tunnels are both dead. I am unable to remove devices to start again, and the replies I am getting from customer support are unhelpful.

Can someone please help? I have lost half a day now.

[alistair]

So it seems the London location has vanished from Blokada?

[Reda_Labdaoui]

@Reda_Labdaoui

Please be advised our London gateway is currently unavailable, and we are still not certain how long this will last.

We’re working to bring back the service as soon as possible. Please connect to a different location in the meantime.

Thank you for understanding.

Please check this announecement

[alistair]

Seems this unavailable gateway took down the entire Blokada control panel within the account: hopefully you can get in a fix in so this doesn’t happen in future? Because of this I was unable to quickly view and delete devices and choose a working gateway.

[balboah]

Yes there was a bug isolated to the web dashboard that prevented you from listing your VPN devices and managing them.
It has been fixed

[alistair]

OK that’s good news, thanks for that. I will await the London gateway being restored as it’s a must for me to use your service.

[balboah]

Sorry for the trouble, we’re working as fast as we can to resolve the issue

[alistair]

I am sure you are Appreciate it.