in the case of support for an app,
I initially assume how i can establish contact via the app.
the way via the website is more energy-consuming,
but as you read it didn’t stop me…
but that could be an obstacle for people.
(I also know that there is an e-mail in the playstore.)
but if I ask the bot several times to give me the email,
and it only replies with one service “let me send you your message”,
then I feel patronized and deliberately put off.
similar to your interests or those of the bot,
so i have my own interests.
namely a quick contact without having to play around with a bot AI.
do not get me wrong,
if the bot works, it should of course stay that way.
but it must not be the only possibility,
if problems arise again.
i tried the bot and it doesn’t work for me,
So I ask you to incorporate a simple,
machine-free contact into the app.
ot:
I think the problem with AI is
it tries to answer humanely.
The problem with me is,
that I ask technical questions,
because I know that it is a machine.
an AI that doesn’t recognize the difference is not viable for me.
We are a small team, we need a bot to not get overlwhelmed with all the messages.