I have been a user and subscriber of Blokada Cloud for almost five years. Actually, I am very satisfied, yes, actually… If it weren’t for the disruptions, at least once a year, most recently in September and again a few days ago.
Once again, it’s the server in Frankfurt.
I understand a lot of things, but there’s one thing I don’t understand at all:
Why do I have to investigate every time and submit requests as a supplicant?
Why aren’t the users of the server in Frankfurt contacted promptly and given the relevant information?
Hi, thanks for sharing your thoughts. I understand the frustration that service disruptions can cause, especially when you need to investigate on your own regarding issues with a specific server, like the one in Frankfurt.
At this time, Blokada does not have a system for proactively notifying individual users about specific gateway issues or outages. There are some technical reasons for this: we do not have a direct way to contact users nor an automated method to reliably show real-time gateway status inside the app, especially if there’s no internet connection when a gateway fails. We could try to create a separate status page, but again we would have the same problem that the affected user would not be able to access the website as they would not have internet access.
Fortunately, as you yourself admitted, server availability issues do not occur often. Only recently, physical changes to the Frankfurt server at our ISP and a small mistake in our code coincided, which was the source of your recent problems. We will do everything in our power to ensure that such situations occur as rarely as possible. Thank you very much for your loyalty as a long-term Blokada user.