iOS: Payment error mesaage / Can't enter ID

Support
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1

Hi,

I bought Blokada on iOS. For some weeks now, I can’t activate it anymore. The account field is showing a wrong ID, but the field is read only and I can’t enter my real one.

A short error message is popping up (“payment currently not possible”) and Blokada is exiting when tapping on Activate.

What can I do?

Thanks!

Matthew

1 Like
2

Hey Matthew,

Thanks for reporting this and sorry about the inconvenience, we’re currently working on fixing both issues and will share an update here shortly.

3

Hey @Matthew ,

Here’s how you can restore your purchase while we’re working on fixing the issue:

On the home screen, swipe the BLOKADA logo on the home view to the left

A command window appears, enter the command restore account <account id> and hit run.

It should restore your account ID!

4

Hi,

thank you for your quick reply! Ich entered the command with the (copied) ID, but the response is HTTP 400, Invalid ID. The same ID works on a PC with browser.

Matthew

1 Like
5

Hello,

It appears there was a typo there, could you try restore <account id> instead?
Sorry for the trouble, we will restore the previous option in settings in a future release

6

Thanks, it now worked!

3 Likes
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