Double billing accounts

Support
1

I recently purchased Blokada for Android. Good for 5, I have it on three. When I got my credit card statement I noticed that you billed me on two consecutive days for 2 slightly different amounts just over $30.00US. I wrote my credit card fraud department and they sent me a nice email to the effect that they had removed one of the charges but that I should let you know personally that I did not choose to renew so don’t bill me again.

I note this as you auto renewed me on an IOS Ipad which I had gotten rid off long before you billed me. It was on a different credit card and tooK a few months to get the Apple Store to credit the account. Of course the credit card issuer tacked on late fees and penalties. Your neglect has cost me about $80.00 thus far. STOP BILLING ME PERIOD.

2

Hi, sorry for the inconvenience. If you’d like, please email us at hello@blokada.org with the email address associated with your Android payments. I’ll be able to check if you have multiple subscriptions activated simultaneously.

You can also cancel an Apple subscription without a device by going to account.apple.com and signing in with your Apple ID, then finding the “Subscriptions” section to manage and cancel any ongoing service.

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