# Private dns server cannot be accessed **URL:** \ **Category:** Support\ **Tags:** android\ **Created:** [June 28, 2022, 9:17am UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667 "2022-06-28T09:17:31Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Robgeorge](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/robgeorge/32/4513_2.png) [@Robgeorge](https://community.blokada.org/u/Robgeorge)\ **Post date:** [June 28, 2022, 9:17am UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/1 "2022-06-28T09:17:31Z")
Hello, Platform - Android 12 OneUI version 4.1 Phone - Samsung sm-g975f Blokada cloud downloaded from Google play store - last updated 23/06/22 Was working well from install but today stopped working with message - Private dns server cannot be accessed. Have tried restarting Blokada and have also restarted phone with no success. Any ideas? Regards, Rob. ---
**Author:** ![PrintableCharacter](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/printablecharacter/32/88_2.png) [@PrintableCharacter](https://community.blokada.org/u/PrintableCharacter)\ **Post date:** [June 28, 2022, 2:32pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/2 "2022-06-28T14:32:59Z")
Hi, Is the issue still persisting? 🙂 ---
**Author:** ![Robgeorge](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/robgeorge/32/4513_2.png) [@Robgeorge](https://community.blokada.org/u/Robgeorge)\ **Post date:** [June 28, 2022, 2:51pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/3 "2022-06-28T14:51:34Z")
Hi, Yes the problem is still continuing, both on Wi-Fi and mobile network. I have also tried uninstall and reinstalling with no success. ---
**Author:** ![PrintableCharacter](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/printablecharacter/32/88_2.png) [@PrintableCharacter](https://community.blokada.org/u/PrintableCharacter)\ **Post date:** [June 28, 2022, 2:55pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/4 "2022-06-28T14:55:24Z")
That’s… Weird. Can you DM me your log or send it to [hello@blokada.org](mailto:hello@blokada.org) while referring back to this post? Edit: Log received. We’ll be with you as soon as we’re through the suffering of reading it 🙂 ---
**Author:** ![Russmania](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@Russmania](https://community.blokada.org/u/Russmania)\ **Post date:** [June 29, 2022, 4:07am UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/5 "2022-06-29T04:07:25Z")
I have been having this issue as well since yesterday ---
**Author:** ![PrintableCharacter](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/printablecharacter/32/88_2.png) [@PrintableCharacter](https://community.blokada.org/u/PrintableCharacter)\ **Post date:** [June 29, 2022, 6:54am UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/6 "2022-06-29T06:54:31Z")
Hard to say what it is. We can see your DNS profile config being reported as correct and incorrect back and forth. Either you’re changing it (the paste string that has to be pasted) or there’s some kind of device issue. So recommended steps: 1. turn off plus vpn (no location selected) 2. clear the private dns configuration in the settings 3. enter Blokada and follow the setup guide again (paste the config) ---
**Author:** ![Robgeorge](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/robgeorge/32/4513_2.png) [@Robgeorge](https://community.blokada.org/u/Robgeorge)\ **Post date:** [June 29, 2022, 7:13am UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/7 "2022-06-29T07:13:05Z")
Hi, Yes, I have already tried doing that,. After that failed I tried completely uninstalling and reinstalling Blokada also without any success. Sorry if I did not mention trying this. Regards, Rob. ---
**Author:** ![Robgeorge](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/robgeorge/32/4513_2.png) [@Robgeorge](https://community.blokada.org/u/Robgeorge)\ **Post date:** [June 29, 2022, 4:46pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/8 "2022-06-29T16:46:04Z")
Hi, I have just; 1- deleted Blokada, data and cache, 2-cleared private dns configuration in settings 3-rebooted phone 4-reinstalled Blokada 5-restarted Blokada (no vpn selected) 6-followed setup guide again (pasted config) This did not work, (private dns could not be accessed) I then went through steps 2 - 6 again after making sure no vpn plus was selected in Blokada. After this also did not work I generated a new logfile, in case this would be shorter and easier to read and maybe clearer what was happening. Regards, Rob. ---
**Author:** ![PrintableCharacter](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/printablecharacter/32/88_2.png) [@PrintableCharacter](https://community.blokada.org/u/PrintableCharacter)\ **Post date:** [June 29, 2022, 5:10pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/9 "2022-06-29T17:10:49Z")
Please do not share logs publicly in the forum. They contain sensitive data ---
**Author:** ![Robgeorge](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/robgeorge/32/4513_2.png) [@Robgeorge](https://community.blokada.org/u/Robgeorge)\ **Post date:** [June 29, 2022, 5:26pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/10 "2022-06-29T17:26:01Z")
Hi, Sorry . Thank you for editing it. ---
**Author:** ![PrintableCharacter](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/printablecharacter/32/88_2.png) [@PrintableCharacter](https://community.blokada.org/u/PrintableCharacter)\ **Post date:** [June 30, 2022, 1:06pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/11 "2022-06-30T13:06:52Z")
Hi, The logs seem to be showing unsolvable somewhat erratic system settings changes. The app itself is not involved in this. It seems like android is acting up. Unluckily - given these circumstances - the only thing we can offer you is a refund and no fix. 😕 Contact [hello@blokada.org](mailto:hello@blokada.org) for more ---
**Author:** ![Russmania](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@Russmania](https://community.blokada.org/u/Russmania)\ **Post date:** [July 2, 2022, 5:35am UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/12 "2022-07-02T05:35:58Z")
This does look like an app issue, I’m able to copy an alternate private dns and it connects without issue ---
**Author:** ![PrintableCharacter](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/printablecharacter/32/88_2.png) [@PrintableCharacter](https://community.blokada.org/u/PrintableCharacter)\ **Post date:** [July 2, 2022, 6:29am UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/13 "2022-07-02T06:29:25Z")
Hi, You’re a different user with a different device and possibly different log activity. To dig into this please create your own post and share a log with us. ---
**Author:** ![Russmania](https://avatars.discourse-cdn.com/v4/letter/r/e79b87/32.png) [@Russmania](https://community.blokada.org/u/Russmania)\ **Post date:** [July 2, 2022, 7:15pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/14 "2022-07-02T19:15:26Z")
I reinstalled app as per OP steps last night created a log and have emailed it through as part of the refund process above. ---
**Author:** ![system](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/system/32/7003_2.png) [@system](https://community.blokada.org/u/system)\ **Post date:** [July 9, 2022, 7:16pm UTC](https://community.blokada.org/t/private-dns-server-cannot-be-accessed/24667/15 "2022-07-09T19:16:18Z")
Closed on July 9, 2022, 7:16pm UTC This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.