# Please help: Blokada account suddenly stopped working
**URL:** https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743
**Category:** Support
**Tags:** help-needed
**Created:** [July 1, 2022, 11:42am UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743 "2022-07-01T11:42:51Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@alistair](https://community.blokada.org/u/alistair)
#### Post date: [July 1, 2022, 11:42am UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/1 "2022-07-01T11:42:51Z")
I have a support ticket in flight but 4 hours in and I have no progress.
Overnight, suddenly my Blokada account has stopped working. I am unable to view the 5 VPN devices attached to the Cloud account. The control panel says I have 5 connected, but when I try view or edit them it just shows a spinning circle and when I refresh again says “no data”.
My 2 Windows Wireguard Cloud VPN tunnels are both dead. I am unable to remove devices to start again, and the replies I am getting from customer support are unhelpful.
Can someone please help? I have lost half a day now.
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### Author:  [@alistair](https://community.blokada.org/u/alistair)
#### Post date: [July 1, 2022, 12:45pm UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/3 "2022-07-01T12:45:00Z")
So it seems the London location has vanished from Blokada?
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### Author:  [@Reda\_Labdaoui](https://community.blokada.org/u/Reda_Labdaoui)
#### Post date: [July 1, 2022, 1:15pm UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/5 "2022-07-01T13:15:13Z")
> [@\[Resolved\] London Gateaway is Down](https://community.blokada.org/t/resolved-london-gateaway-is-down/24745/1):
>
> Please be advised our London gateway is currently unavailable, and we are still not certain how long this will last.
>
> We’re working to bring back the service as soon as possible. Please connect to a different location in the meantime.
>
> Thank you for understanding.
Please check this announecement
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### Author:  [@alistair](https://community.blokada.org/u/alistair)
#### Post date: [July 1, 2022, 1:17pm UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/6 "2022-07-01T13:17:53Z")
Seems this unavailable gateway took down the entire Blokada control panel within the account: hopefully you can get in a fix in so this doesn’t happen in future? Because of this I was unable to quickly view and delete devices and choose a working gateway.
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### Author:  [@balboah](https://community.blokada.org/u/balboah)
#### Post date: [July 1, 2022, 1:30pm UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/7 "2022-07-01T13:30:41Z")
Yes there was a bug isolated to the web dashboard that prevented you from listing your VPN devices and managing them.
It has been fixed
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### Author:  [@alistair](https://community.blokada.org/u/alistair)
#### Post date: [July 1, 2022, 1:32pm UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/10 "2022-07-01T13:32:35Z")
OK that’s good news, thanks for that. I will await the London gateway being restored as it’s a must for me to use your service.
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### Author:  [@balboah](https://community.blokada.org/u/balboah)
#### Post date: [July 1, 2022, 1:39pm UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/11 "2022-07-01T13:39:03Z")
Sorry for the trouble, we’re working as fast as we can to resolve the issue 🧑💻
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### Author:  [@alistair](https://community.blokada.org/u/alistair)
#### Post date: [July 1, 2022, 1:50pm UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/12 "2022-07-01T13:50:37Z")
I am sure you are 🙂 Appreciate it.
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### Author:  [@system](https://community.blokada.org/u/system)
#### Post date: [July 8, 2022, 1:51pm UTC](https://community.blokada.org/t/please-help-blokada-account-suddenly-stopped-working/24743/13 "2022-07-08T13:51:07Z")
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