# iOS: Payment error mesaage / Can't enter ID
**URL:** https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808
**Category:** Support
**Tags:** help-needed, ios
**Created:** [July 8, 2024, 6:08am UTC](https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808 "2024-07-08T06:08:19Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Matthew](https://community.blokada.org/u/Matthew)
#### Post date: [July 8, 2024, 6:08am UTC](https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808/1 "2024-07-08T06:08:19Z")
Hi,
I bought Blokada on iOS. For some weeks now, I can’t activate it anymore. The account field is showing a wrong ID, but the field is read only and I can’t enter my real one.
A short error message is popping up (“payment currently not possible”) and Blokada is exiting when tapping on Activate.
What can I do?
Thanks!
Matthew
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### Author:  [@Reda\_Labdaoui](https://community.blokada.org/u/Reda_Labdaoui)
#### Post date: [July 8, 2024, 10:30am UTC](https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808/2 "2024-07-08T10:30:25Z")
Hey Matthew,
Thanks for reporting this and sorry about the inconvenience, we’re currently working on fixing both issues and will share an update here shortly.
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### Author:  [@Reda\_Labdaoui](https://community.blokada.org/u/Reda_Labdaoui)
#### Post date: [July 9, 2024, 10:54am UTC](https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808/3 "2024-07-09T10:54:32Z")
Hey @Matthew ,
Here’s how you can restore your purchase while we’re working on fixing the issue:
On the home screen, swipe the BLOKADA logo on the home view to the left
A command window appears, enter the command `restore account ` and hit run.
It should restore your account ID!
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### Author:  [@Matthew](https://community.blokada.org/u/Matthew)
#### Post date: [July 11, 2024, 3:47pm UTC](https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808/4 "2024-07-11T15:47:07Z")
Hi,
thank you for your quick reply! Ich entered the command with the (copied) ID, but the response is HTTP 400, Invalid ID. The same ID works on a PC with browser.
Matthew
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### Author:  [@balboah](https://community.blokada.org/u/balboah)
#### Post date: [July 17, 2024, 10:04am UTC](https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808/5 "2024-07-17T10:04:55Z")
Hello,
It appears there was a typo there, could you try `restore ` instead?
Sorry for the trouble, we will restore the previous option in settings in a future release
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### Author:  [@Matthew](https://community.blokada.org/u/Matthew)
#### Post date: [July 17, 2024, 11:51am UTC](https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808/6 "2024-07-17T11:51:27Z")
Thanks, it now worked!
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### Author:  [@system](https://community.blokada.org/u/system)
#### Post date: [August 21, 2024, 8:24pm UTC](https://community.blokada.org/t/ios-payment-error-mesaage-cant-enter-id/35808/9 "2024-08-21T20:24:34Z")
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