# Had to reinstall due to subscription expired message

**URL:** <https://community.blokada.org/t/had-to-reinstall-due-to-subscription-expired-message/27206>\
**Category:** Support\
**Tags:** help-needed\
**Created:** [October 16, 2022, 1:34am UTC](https://community.blokada.org/t/had-to-reinstall-due-to-subscription-expired-message/27206 "2022-10-16T01:34:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![StickyMick](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/stickymick/32/2304_2.png) [@StickyMick](https://community.blokada.org/u/StickyMick)\
**Post date:** [October 16, 2022, 1:34am UTC](https://community.blokada.org/t/had-to-reinstall-due-to-subscription-expired-message/27206/1 "2022-10-16T01:34:01Z")

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I have just had to reinstall Blokada because I started getting pop ups telling me my subscription has expired.  
Now whenever I go to settings this is displayed on the 'My Account ’ page.

 ![Screenshot_20221016-022927](https://europe1.discourse-cdn.com/flex017/uploads/blokada/original/3X/4/e/4e4024881a8b19d9f60c0396fae07edc3d6f0ea0.png)  
Is this correct?

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**Author:** ![Reda\_Labdaoui](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/reda_labdaoui/32/14065_2.png) [@Reda\_Labdaoui](https://community.blokada.org/u/Reda_Labdaoui)\
**Post date:** [October 16, 2022, 9:19am UTC](https://community.blokada.org/t/had-to-reinstall-due-to-subscription-expired-message/27206/2 "2022-10-16T09:19:09Z")

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> [@StickyMick](#):
>
> Now whenever I go to settings this is displayed on the 'My Account ’ page.

Is your account active? Have you paid for a Cloud or Plus subscription?

Can you please share the log with me at [hello@blokada.org](mailto:hello@blokada.org) so that we can examine the pop-up message issue?

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**Author:** ![StickyMick](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/stickymick/32/2304_2.png) [@StickyMick](https://community.blokada.org/u/StickyMick)\
**Post date:** [October 20, 2022, 4:01am UTC](https://community.blokada.org/t/had-to-reinstall-due-to-subscription-expired-message/27206/3 "2022-10-20T04:01:31Z")

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Sent my log a day or two ago. From what I can guess cloud backup must have become active, either by accident by me or something could have triggered it while I was looking back through the settings.

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**Author:** ![Reda\_Labdaoui](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/reda_labdaoui/32/14065_2.png) [@Reda\_Labdaoui](https://community.blokada.org/u/Reda_Labdaoui)\
**Post date:** [October 20, 2022, 9:25am UTC](https://community.blokada.org/t/had-to-reinstall-due-to-subscription-expired-message/27206/4 "2022-10-20T09:25:29Z")

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We got the log, thanks for the help!

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**Author:** ![system](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/system/32/7003_2.png) [@system](https://community.blokada.org/u/system)\
**Post date:** [October 27, 2022, 9:25am UTC](https://community.blokada.org/t/had-to-reinstall-due-to-subscription-expired-message/27206/5 "2022-10-27T09:25:52Z")

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