# Can't Upgrade plan/ blokada plus for some reason

**URL:** https://community.blokada.org/t/cant-upgrade-plan-blokada-plus-for-some-reason/37264
**Category:** Support
**Tags:** android, help-needed, blokada-plus
**Created:** [October 27, 2024, 11:39am UTC](https://community.blokada.org/t/cant-upgrade-plan-blokada-plus-for-some-reason/37264 "2024-10-27T11:39:08Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![GnReN](https://avatars.discourse-cdn.com/v4/letter/g/97f17d/32.png) [@GnReN](https://community.blokada.org/u/GnReN)
#### Post date: [October 27, 2024, 11:39am UTC](https://community.blokada.org/t/cant-upgrade-plan-blokada-plus-for-some-reason/37264/1 "2024-10-27T11:39:08Z")

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Hello,

I’m a long term user of blokada, and i usually have the Blokada plus subscription.

I wanted to renew my subscription like i usually do (yearly plan) and i couldn’t get to the page for the plan selection and paiment.

All i get is a redirect to the support/blokada bot.

On top of that it says i have a Blokada Cloud subscription, which i never had.  
I don’t use Blokada 6, only 5 on my phone.  
I do share my plan on devices that can’t support blokada 5 tho.

Tried to change the plan but when i click on it, it shows me my id number instead of displaying the plan selection page.

I tried through the app and through the website, same issue.

I use an android phone using OxygenOS 14 (Non-rooted latest version)  
downloaded the app from blokada website (blokada 5)

Here some screenshots

Thank you in advance for your help and support.

 ![IMG_20241027_123145](https://europe1.discourse-cdn.com/flex017/uploads/blokada/original/3X/2/3/23430ec339a05ffe0cda705095ec167f8ed16dbd.jpeg)

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### Author: ![Karol](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/karol/32/13_2.png) [@Karol](https://community.blokada.org/u/Karol)
#### Post date: [October 28, 2024, 8:56am UTC](https://community.blokada.org/t/cant-upgrade-plan-blokada-plus-for-some-reason/37264/2 "2024-10-28T08:56:49Z")

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Hi @GnReN, thanks for this report, I will look into it. May I ask you to send me your account ID to [hello@blokada.org](mailto:hello@blokada.org), and we will continue this conversation there since it may contain sensitive information.

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### Author: ![GnReN](https://avatars.discourse-cdn.com/v4/letter/g/97f17d/32.png) [@GnReN](https://community.blokada.org/u/GnReN)
#### Post date: [October 28, 2024, 4:15pm UTC](https://community.blokada.org/t/cant-upgrade-plan-blokada-plus-for-some-reason/37264/3 "2024-10-28T16:15:01Z")

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Hello Karol,

Thank you for your response, I sent you some details at [hello@blokada.org](mailto:hello@blokada.org) as you suggested.

Let me know if you need me to re-send it.

AJ

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### Author: ![system](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/system/32/7003_2.png) [@system](https://community.blokada.org/u/system)
#### Post date: [November 27, 2024, 4:15pm UTC](https://community.blokada.org/t/cant-upgrade-plan-blokada-plus-for-some-reason/37264/4 "2024-11-27T16:15:19Z")

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