# Can't activate Blokada Plus

**URL:** <https://community.blokada.org/t/cant-activate-blokada-plus/14303>\
**Category:** Support\
**Tags:** blokada-plus, android\
**Created:** [June 13, 2021, 6:09pm UTC](https://community.blokada.org/t/cant-activate-blokada-plus/14303 "2021-06-13T18:09:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Edward\_Morra](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/edward_morra/32/9352_2.png) [@Edward\_Morra](https://community.blokada.org/u/Edward_Morra)\
**Post date:** [June 13, 2021, 6:09pm UTC](https://community.blokada.org/t/cant-activate-blokada-plus/14303/1 "2021-06-13T18:09:48Z")

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Hi Guys,

I can’t activate Blokada Plus (Blokada 5) on my Samsung Galaxy Note 20 Ultra.  
When I click activate Blokada +, the change location window pops up but when I click a new location the window just close and nothing happens. (Gave all permissions needed etc.)  
And yes my account for plus subscription is still active 😁

I deinstalled v5 and installed Blokada 4 and everything works fine.

It triggers me hard, that on my high end Phone the old version works but the new version not.  
And if I pay for another year I want to be sure that I can use the newest version on my phone.

Any Ideas?  
Hope you can help me

Thank you

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**Author:** ![balboah](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/balboah/32/38_2.png) [@balboah](https://community.blokada.org/u/balboah)\
**Post date:** [June 14, 2021, 9:54am UTC](https://community.blokada.org/t/cant-activate-blokada-plus/14303/2 "2021-06-14T09:54:37Z")

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Hi,

Could you please share logs so that we can see if there’s an error in there?

See:

> [@How to share the log when reporting an issue?](https://community.blokada.org/t/how-to-share-the-log-when-reporting-an-issue/384):
>
> What is the log? Blokada keeps an internal log of which actions the app has made recently as well as any errors that occurred while doing these actions. When a new issue is discovered this log will come in handy for us developers to understand why this issue occurred and what the technical error message might be. This log is only shared when you actively choose to do so. Only share this log with Blokada staff! Without your log, we might not know how to reproduce the issue and it would never g…

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**Author:** ![Nabraas7000](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/nabraas7000/32/9388_2.png) [@Nabraas7000](https://community.blokada.org/u/Nabraas7000)\
**Post date:** [June 15, 2021, 7:57pm UTC](https://community.blokada.org/t/cant-activate-blokada-plus/14303/3 "2021-06-15T19:57:31Z")

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Hihjjj

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**Author:** ![system](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/system/32/7003_2.png) [@system](https://community.blokada.org/u/system)\
**Post date:** [June 22, 2021, 7:58pm UTC](https://community.blokada.org/t/cant-activate-blokada-plus/14303/4 "2021-06-22T19:58:13Z")

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