# Account ID lost after factory reset

**URL:** <https://community.blokada.org/t/account-id-lost-after-factory-reset/1897>\
**Category:** Support\
**Tags:** android\
**Created:** [August 4, 2020, 12:50pm UTC](https://community.blokada.org/t/account-id-lost-after-factory-reset/1897 "2020-08-04T12:50:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Werner](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/werner/32/1384_2.png) [@Werner](https://community.blokada.org/u/Werner)\
**Post date:** [August 4, 2020, 12:50pm UTC](https://community.blokada.org/t/account-id-lost-after-factory-reset/1897/1 "2020-08-04T12:50:21Z")

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Hi, is there any way to recover my previous account ID? I had to do a factory reset but I didn’t know I had to write down my account ID. In the past I have paid for a month of blokada plus through PayPal.  
Is it worth it recovering the old account, or should I just activate a new account?

I downloaded the blokada apk from [blokada.org](http://blokada.org). Using a OnePlus 6 with android 10.  
Thanks!

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**Author:** ![PrintableCharacter](https://dub1.discourse-cdn.com/flex017/user_avatar/community.blokada.org/printablecharacter/32/88_2.png) [@PrintableCharacter](https://community.blokada.org/u/PrintableCharacter)\
**Post date:** [August 4, 2020, 12:52pm UTC](https://community.blokada.org/t/account-id-lost-after-factory-reset/1897/2 "2020-08-04T12:52:28Z")

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Hi there,  
Please open the Blokada Plus tab and use the in-built support functionality 🙂  
We’ll get back to you there in no time